IMPLEMENTATION ENGINEER

Implementation Engineer

LexRay is changing the way people work by bringing back room systems to the edge where decisions are made. Operations teams need to bring together information from many different incompatible sources. LexRay meets this challenge by pulling video, data and apps all together on a single mobile platform so organizations can run their operations anywhere using LexRay.

We are rapidly growing and looking for a full-time Network Engineer/Implementation Engineer who will assist our clients understanding and support client implementations of LexRay’s next generation of mobile operation solutions. This position will interact directly with executive leadership. The Implementation Engineer will also solve complex business problems through our product solutions and work on multiple platforms with different technologies.

What Your Success Looks Like

  • Customer implementations go smoothly and issues are addressed before they come up through pro-active planning
  • Easy to digest FAQs, documentation and checklists exist for our software and our support processes
  • Customers are delighted with the level of service and attention they receive
  • Systems maintain high uptime through automated monitoring and pro-active handling of likely future issues
  • The sales team recognizes your enthusiastic support of the business development process, handling technical pre-and post-sales conversations
  • Knowledge of LexRay systems inside out and can answer any question about applying the technology in a customer environment

Responsibilities

  • Work with customers to understand their environments, address issues and help select the right system architecture
  • Partner with the sales team to answer technical questions during the sales process
  • Install & configure many different kinds of video or other server software
  • Create & execute implementation plans/checklists to keep implementations organized
  • Directly support end customers with technical questions
  • Occasional travel may be required to support client needs
  • Keep LexRay systems running smoothly (Linux & Windows environments)
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Qualifications

  • A passion for technology and applying that to help people use the technology in their organizations
  • Flexibility & adaptability to customer needs
  • Windows & Linux Experience – 3 + years
  • Networking Skills: LAN/WAN Knowledge, NAT, Firewalls
  • Experience working with Mobile Technologies: iOS & Android
  • Mac Proficiency
  • Network Design & Trouble shooting experience
  • Excellent written and communication skills
  • Ability to Travel – 15%